{"id":111481,"date":"2022-11-02T16:56:58","date_gmt":"2022-11-02T15:56:58","guid":{"rendered":"https:\/\/www.top-ix.org\/quality-statements\/"},"modified":"2024-12-18T08:20:52","modified_gmt":"2024-12-18T07:20:52","slug":"quality-statements","status":"publish","type":"page","link":"https:\/\/www.top-ix.org\/en\/quality-statements\/","title":{"rendered":"Quality Statements"},"content":{"rendered":"\n<div style=\"height:74px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group mobile-hidden is-layout-constrained wp-block-group-is-layout-constrained\">\n<h6 class=\"wp-block-heading\">OUR QUALITY STATEMENTS:<\/h6>\n\n\n<div >\n        <div class=\" plethoraplugins-tabs-container plethoraplugins-tabs-container--vertical plethoraplugins-theme__minimal plethoraplugins-theme__basic \" \n\t\t\tdata-pds-tabs--layout=\"vertical\"  \n\t\t\tdata-pds-tabs--theme=\"basic\"  \n\t\t\tdata-pds-tabs--mobile-breakpoint-forced=\"\"\n\t\t\t data-pds-tabs--accordion-icon-type=\"\" data-pds-tabs--accordion-icon=\"true\"  data-pds-tabs--accordion-icon-size=\"\"  data-pds-tabs--accordion-heading-level=\"h3\" data-pds-tabs--accordion-auto-close=\"true\" >\n            <div class=\"plethoraplugins-sidenavjump\" style=\"flex-basis: 30%\" >\n              <ul><li>\n                        <a \n                                href=\"#provisioning\"\n                                class=\" active\" \n                            >\n                            <span>Provisioning<\/span>\n                        <\/a>\n                    <\/li><li>\n                        <a \n                                href=\"#management\"\n                                class=\"\" \n                            >\n                            <span>Management<\/span>\n                        <\/a>\n                    <\/li><li>\n                        <a \n                                href=\"#availability\"\n                                class=\"\" \n                            >\n                            <span>Availability<\/span>\n                        <\/a>\n                    <\/li><\/ul>\n            <\/div>\n            <div class=\"plethoraplugins-tabs--content plethoraplugins-sidenavjump-content\" style=\"flex-basis: 70%\">\n                \n<div class=\"\"  data-pds-tabs--accordion-initially-open=\"false\" >\n\n<p>Service activation time is subject to the availability of ports of the type required by the infrastructure and, in particular, the platform making up the TOP-IX node in question. <\/p>\n\n\n\n<p>Specific cases based on customer requirements and implementation times can be summed up as follows: <\/p>\n\n\n\n<p><strong>\/<\/strong> <em>Activation \/ port expansion on TOP-IX node, requiring no hardware expansion<\/em> \u2013 required task performed <strong>in 5 working days.<\/strong><\/p>\n\n\n\n<p><strong>\/<\/strong> <em>Activation \/ port expansion on TOP-IX node, requiring hardware expansion<\/em> \u2013 implementation time to be determined.<\/p>\n\n\n\n<p><strong>\/<\/strong> <em>Activation \/ port expansion \/ and forecast \/ and planned customized interconnection<\/em> \u2013 implementation time defined at project design stage<\/p>\n\n\n\n<p><strong>\/<\/strong> <em>Termination of port on TOP-IX node<\/em> \u2013 required task performed in <strong>3 working days<\/strong>.<\/p>\n\n<\/div>\n\n<div class=\"\"  data-pds-tabs--accordion-initially-open=\"false\" >\n\n<p class=\"has-text-color\" style=\"color:#151313\">The Consortium has set the following targets for implementing changes:<\/p>\n\n\n\n<p><strong>\/<\/strong> <strong>3 working days<\/strong> from receiving the request (complete with all necessary information).<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>The time required to implement the required changes to connectivity services provided through nodes not managed solely by the Consortium will be communicated following the request (based on a detailed check with the TOP-IX partner concerned).<\/p>\n\n<\/div>\n\n<div class=\"\"  data-pds-tabs--accordion-initially-open=\"false\" >\n\n<p>The minimum service availability that the Consortium guarantees, based on one single port and measured on an annual basis, is equivalent to:<\/p>\n\n\n\n<p><strong>\/<\/strong> <strong>99,95%<\/strong>.<\/p>\n\n\n\n<p>This does not include maintenance and\/or updates to the infrastructure planned in order to ensure reliability and optimize performance. <\/p>\n\n\n\n<p>These operations will be managed project by project, notified to <a href=\"https:\/\/www.top-ix.org\/en\/members-list\/\" data-type=\"URL\" data-id=\"\/membri\/\"><strong>Consortium members<\/strong><\/a> and planned with the objective of minimizing any impact on the services provided.<\/p>\n\n<\/div>\n\n            <\/div>\n        <\/div>\n        \n    <\/div><\/div>\n\n\n\n<div class=\"wp-block-group mobile-onlyvisible is-layout-constrained wp-block-group-is-layout-constrained\">\n<div style=\"height:70px\" aria-hidden=\"true\" id=\"organizzazione\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h6 class=\"wp-block-heading\">OUR QUALITY STATEMENTS:<\/h6>\n\n\n<div >\n                    <div class=\" plethoraplugins-accordion plethoraplugins-theme__minimal plethoraplugins-theme__tabby \"   >\n                        <div>\n                            \n<div id=\"1_provisioning\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-1_provisioning\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">1. Provisioning<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-1_provisioning\" class=\"pds-accordion__content\">\n                        \n\n<h5 class=\"wp-block-heading\">Provisioning<\/h5>\n\n\n\n<p>Service activation time is subject to the availability of ports of the type required by the infrastructure and, in particular, the platform making up the TOP-IX node in question. <\/p>\n\n\n\n<p>Specific cases based on customer requirements and implementation times can be summed up as follows: <\/p>\n\n\n\n<p><strong>\/<\/strong> <em>Activation \/ port expansion on TOP-IX node, requiring no hardware expansion<\/em> \u2013 required task performed <strong>in 3 working days.<\/strong><\/p>\n\n\n\n<p><strong>\/<\/strong> <em>Activation \/ port expansion on TOP-IX node, requiring hardware expansion<\/em> \u2013 implementation time to be determined.<\/p>\n\n\n\n<p><strong>\/<\/strong> <em>Activation \/ port expansion \/ and forecast \/ and planned customized interconnection<\/em> \u2013 implementation time defined at project design stage<\/p>\n\n\n\n<p><strong>\/<\/strong> <em>Termination of port on TOP-IX node<\/em> \u2013 required task performed in <strong>3 working days<\/strong>.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"2_management\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-2_management\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">2. Management<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-2_management\" class=\"pds-accordion__content\">\n                        \n\n<h5 class=\"wp-block-heading\">Management<\/h5>\n\n\n\n<p class=\"has-text-color\" style=\"color:#151313\">The Consortium has set the following targets for implementing changes:<\/p>\n\n\n\n<p><strong>\/<\/strong> <strong>3 working days<\/strong> from receiving the request (complete with all necessary information).<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>The time required to implement the required changes to connectivity services provided through nodes not managed solely by the Consortium will be communicated following the request (based on a detailed check with the TOP-IX partner concerned).<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n<div id=\"3_availability\" class=\"pds-accordion__item pds-js-accordion-item pds-no-js\" data-pds-tabs--initially-open=\"false\" data-pds-tabs--click-to-close=\"true\" data-pds-tabs--auto-close=\"true\" data-pds-tabs--scroll=\"false\" data-pds-tabs--scroll-offset=\"0\"  data-pds-tabs--icon-type=\"\" data-pds-tabs--icon=\"true\"  data-pds-tabs--icon-size=\"\" >\n                    <div id=\"at-3_availability\" class=\"pds-accordion__title pds-js-accordion-controller\" ><span class=\"pds-accordion__heading\" role=\"heading\" aria-level=\"3\">3. Availability<\/span><span class=\"pds-accordion__icon\" role=\"presentation\" aria-hidden=\"true\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 12 7.4099998\" width=\".75rem\" height=\".75rem\"><path d=\"M12 1.41 10.59 0 6 4.58 1.41 0 0 1.41l6 6z\" fill=\"currentColor\"\/><\/svg><\/span><\/div>\n                    <div id=\"ac-3_availability\" class=\"pds-accordion__content\">\n                        \n\n<h5 class=\"wp-block-heading\">Availability<\/h5>\n\n\n\n<p>The minimum service availability that the Consortium guarantees, based on one single port and measured on an annual basis, is equivalent to:<\/p>\n\n\n\n<p><strong>\/<\/strong> <strong>99,95%<\/strong>.<\/p>\n\n\n\n<p>This does not include maintenance and\/or updates to the infrastructure planned in order to ensure reliability and optimize performance. <\/p>\n\n\n\n<p>These operations will be managed project by project, notified to <a href=\"https:\/\/www.top-ix.org\/en\/members-list\/\" data-type=\"URL\" data-id=\"\/membri\/\"><strong>Consortium members<\/strong><\/a> and planned with the objective of minimizing any impact on the services provided.<\/p>\n\n\n                    <\/div>\n                <\/div>\n\n                        <\/div>\n                    <\/div>\n                    \n            <\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"ct-container custom-title-under-line-container\">\n    <h6 class=\"title-under-line\">Gallery<\/h6>\n    <hr class=\"custom-under-line\"\/>\n<\/div>\n\n\n\n<div class=\"wp-block-cb-carousel alignfull\" data-slick=\"{&quot;slidesToShow&quot;:4,&quot;slidesToScroll&quot;:1,&quot;speed&quot;:300,&quot;arrows&quot;:false,&quot;dots&quot;:true,&quot;autoplay&quot;:false,&quot;autoplaySpeed&quot;:3000,&quot;infinite&quot;:false,&quot;rtl&quot;:false,&quot;responsive&quot;:[{&quot;breakpoint&quot;:769,&quot;settings&quot;:{&quot;slidesToShow&quot;:1,&quot;slidesToScroll&quot;:1}}]}\">\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-large\"><a href=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_datacenter.png\" data-rel=\"lightbox-gallery-7jKAUqw9\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"868\" src=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_datacenter-1024x868.png\" alt=\"\" class=\"wp-image-1919\" srcset=\"https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_datacenter-1024x868.png 1024w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_datacenter-300x254.png 300w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_datacenter-768x651.png 768w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_datacenter.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-large\"><a href=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_controllo.png\" data-rel=\"lightbox-gallery-7jKAUqw9\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"868\" src=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_controllo-1024x868.png\" alt=\"\" class=\"wp-image-1921\" srcset=\"https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_controllo-1024x868.png 1024w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_controllo-300x254.png 300w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_controllo-768x651.png 768w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_controllo.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-large\"><a href=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_piattaforma.jpg\" data-rel=\"lightbox-gallery-7jKAUqw9\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"868\" src=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_piattaforma-1024x868.jpg\" alt=\"\" class=\"wp-image-1923\" srcset=\"https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_piattaforma-1024x868.jpg 1024w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_piattaforma-300x254.jpg 300w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_piattaforma-768x651.jpg 768w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_piattaforma.jpg 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-large\"><a href=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_coding.png\" data-rel=\"lightbox-gallery-7jKAUqw9\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"868\" src=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_coding-1024x868.png\" alt=\"\" class=\"wp-image-1929\" srcset=\"https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_coding-1024x868.png 1024w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_coding-300x254.png 300w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_coding-768x651.png 768w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_coding.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-large\"><a href=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_support.png\" data-rel=\"lightbox-gallery-7jKAUqw9\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"868\" src=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_support-1024x868.png\" alt=\"\" class=\"wp-image-1932\" srcset=\"https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_support-1024x868.png 1024w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_support-300x254.png 300w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_support-768x651.png 768w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_support.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-cb-slide\">\n<figure class=\"wp-block-image size-large\"><a href=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_project.png\" data-rel=\"lightbox-gallery-7jKAUqw9\" data-rl_title=\"\" data-rl_caption=\"\" title=\"\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"868\" src=\"http:\/\/topix.mavidalab.it\/public\/uploads\/2022\/12\/gallery_project-1024x868.png\" alt=\"\" class=\"wp-image-1934\" srcset=\"https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_project-1024x868.png 1024w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_project-300x254.png 300w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_project-768x651.png 768w, https:\/\/www.top-ix.org\/public\/uploads\/2022\/12\/gallery_project.png 1200w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<\/div>\n<\/div>\n\n\n\n<div style=\"height:66px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-28f84493 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<h6 class=\"wp-block-heading\">OUR SERVICES<\/h6>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\"><div id=\"listing-block_258ce8288f934dd9ecfb166751ff8eb8\" class=\"listing-block\">\r\n  <ul class=\"listing__container\">\r\n    <li class=\"single-document\"><a class=\"link\" href=\"\/en\/service\/peering\/\" target=\"_blank\"><h4 class=\"listing-title\">Peering<\/h4><\/a><p class=\"listing-subtitle\">Connect to internet traffic exchange<\/p><\/li><li class=\"single-document\"><a class=\"link\" href=\"\/en\/service\/transport\/\" target=\"_blank\"><h4 class=\"listing-title\">Trasport<\/h4><\/a><p class=\"listing-subtitle\">Backhauling connections<\/p><\/li><li class=\"single-document\"><a class=\"link\" href=\"\/en\/service\/marketplace\/\" target=\"_blank\"><h4 class=\"listing-title\">Marketplace<\/h4><\/a><p class=\"listing-subtitle\">Interconnection platform<\/p><\/li><li class=\"single-document\"><a class=\"link\" href=\"\/en\/service\/time-as-a-service\/\" target=\"_blank\"><h4 class=\"listing-title\">Time as a Service<\/h4><\/a><p class=\"listing-subtitle\">Syncronization services for members<\/p><\/li><li class=\"single-document\"><a class=\"link\" href=\"\/en\/service\/development-and-innovation\/\" target=\"_blank\"><h4 class=\"listing-title\">Development and Innovation<\/h4><\/a><p class=\"listing-subtitle\">Support for innovation<\/p><\/li><li class=\"single-document\"><a class=\"link\" href=\"\/en\/service\/training\/\" target=\"_blank\"><h4 class=\"listing-title\">Training<\/h4><\/a><p class=\"listing-subtitle\">Advanced training courses<\/p><\/li><li class=\"single-document\"><a class=\"link\" href=\"\/en\/service\/streaming-service\/\" target=\"_blank\"><h4 class=\"listing-title\">Streaming service<\/h4><\/a><p class=\"listing-subtitle\">Live o on demand, our services<\/p><\/li>  <\/ul>\r\n<\/div><\/div>\n<\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>They are the targets that the Consortium is committed to archieving in order to ensure its consortium members an <b>adequate standard of quality<\/b>.<\/p>\n<p>TOP-IX is responsable for monitoring compliance with set parameters and taking the necessary actions to ensure compliance in the event that any deviation from these parameters is detected.<\/p>\n","protected":false},"author":3,"featured_media":1910,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-111481","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"[data-prefix=\"single_page\"] 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