The maintenance service provided by the Consortium means services can be restored swiftly in the event of TOP-IX infrastructure malfunction. Any anomalies should be reported either by:
- telephone (24/7) +39 011 0883150
- e-mail firstname.lastname@example.org
When reporting outage, please include any information that can help us to make a preliminary analysis of the problem remotely, i.e.:
- consortium member impacted by the outage;
- technical contact person at the consortium member in charge of managing the fault and contact details;
- detailed description of the outage;
- impact of the service disruption on other consortium members (if known).
The service is available 24 – 7 – 365.